Learning to Use Data in a Public Human Services Agency

This E-Case tells the story of how the anxious and demoralized staff of Maryland’s newly-created Office of Eligibility Services (OES), together with its new Executive Director, overcame their lack of data analytics training and an aging data infrastructure to successfully implement and monitor the governor’s high priority Medical Assistance to Families (MAF) expansion, as well as facilitate day-to-day outreach, eligibility, and enrollment functions.

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