E-Case

Learning to Use Data in a Public Human Services Agency

This E-Case tells the story of how the anxious and demoralized staff of Maryland’s newly-created Office of Eligibility Services (OES), together with its new Executive Director, overcame their lack of data analytics training and an aging data infrastructure to successfully implement and monitor the governor’s high priority Medical Assistance to Families (MAF) expansion, as well as facilitate day-to-day outreach, eligibility, and enrollment functions.
***You MUST be logged in to leave a comment.***
Community Comments

Be the first to leave a comment for Learning to Use Data in a Public Human Services Agency!

RELATED MATERIALS
  • Heading Home Hennepin
    This case highlights the integrative leadership practices of several people and groups that organized the campaign to end homelessness in Hennepin County, Minnesota by 2016. I... Learn more
  • Mission Convergence
    This e-case presents a critical question of how public policy innovation develops, adapts and survives in bureaucratic and political power structures in Delhi, India. Through... Learn more
  • Getting the Most out of Site Visits
    We live in a world shaped by policies and programs, and their implementation are largely influenced by external factors. There has been an increased interest in using methods... Learn more
  • Mission Before Pension
    The e-case details how a $100 million nonprofit organization, largely funded by state government funds, navigated a complex web of politics, public policy, and public relatio... Learn more