E-Case

Collaboration Challenges

A core challenge facing front-line social service providers is how to balance managing caseloads and working with the right partners in the local community in order to resolve complex problems of low-income families. This case highlights the collaborative practices of several local social agencies that serve low-income families in a public housing estate, BB Estate located in Hong Kong. This case intends to capture the struggles of front-line managers working together to resolve low-income families facing multiple problems.
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