Author Post: Maximizing Human Potential with the Health and Human Services Value Curve

Phil Basso

Written by Phil Basso, co-author with Jodi Sandfort of Hubert Project E-Study “The Health and Human Services Value Curve”

Health and human services organizations in the public, non-profit, and private sectors invest tens of billions of dollars each year to help the people they serve to achieve health and well-being. Yet the desired outcomes are still hard to deliver.

The Health and Human Services Value Curve* is a lens―a way of looking at what we do from the point of view of program participants. By using it, human services practitioners are more likely to realize the potential of the people they serve and understand the systems they use to do so.

The Value Curve is not one more thing for human services practitioners to deal with on top of their pile of to-dos, but a way of understanding their activities. It helps to analyze operational choices that might otherwise go unexamined.

This case will enable you to understand the basics of the Value Curve model, learn about its application through accounts from six different agencies around the country, and benefit from lessons learned from not only these entities but many others being supported by the American Public Human Services Association.

*The Human Services Value Curve by Antonio M. Oftelie & Leadership for a Networked World at Harvard University is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. Based on a work at Permissions beyond the scope of this license may be available at

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